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TechTrack Help Desk
All Support Regarding Help Desk
General Information
- What happens if I start the apprenticeship and realise this is not for me? If I withdraw do I need to pay anything back?
- Can I continue with my part time job whilst on the apprenticeship?
- Can I take a holiday whilst on the apprenticeship?
- What support will I have during the apprenticeship?
- How long is TechTrack going to run for?
- Does TechTrack offer any other apprenticeship types? E.g. Software Testing
- Which locations are the apprenticeships being offered in?
- What does the Government's grading mean?
- I have a medical appointment, what do I do?
- I have additional support requirements, how can Makers support me?
- Do Makers provide laptops for the apprenticeship?
- How big are the cohorts?
- Can I work from the Makers office?
- Why do Learners need to take a Maths and English assessment during onboarding?
- What is onboarding, what is involved?
- When will I meet my Placement Coach? What is a Placement Coach?
- Does it cost me anything to take Functional Skills?
- I do not have a passport, how can I complete my onboarding?
Candidate and Application Information
- What are the eligibility criteria for applying to the apprenticeship programme?
- Can I apply whilst still in full time education?
- I have a degree, can I still apply?
- I have completed some online courses, can I still apply?
- I do not have a Maths and English certificate, can I still complete the apprenticeship?
- I can’t find my Maths and English certificate, do I still need them?
- What does day to day on Placement look like?
- How long does the apprenticeship programme last, and what is the structure of the training?
- Is the TechTrack apprenticeship programme open to existing civil servants?
- What qualifications or prior experience are required to apply for specific digital roles within the apprenticeship programme?
- Will apprentices receive a salary or stipend during their training period?
- What support is available for apprentices who may need assistance with relocating or managing living expenses during their training?
- Are there opportunities for apprentices to specialise or focus on particular areas within the digital roles covered by the programme?
- What kind of career support or guidance will apprentices receive upon completion of the programme?
- Can apprentices expect opportunities for continued learning or professional development after completing the apprenticeship?
- How will the apprenticeship programme support apprentices in building a professional network and securing employment opportunities in the digital sector?
- Will I get a choice in which dept/role I am allocated to?
- If I change my mind during the programme, am I allowed to leave? What happens to my role?
- If I am an existing civil servant, on joining the apprenticeship do I keep my current salary and T&Cs?
- If I am currently an SEO and successfully join the programme will I keep my SEO salary whilst joining the programme at the HEO grade?
- Are the apprenticeship roles fixed term or permanent contracts?
- Why HEO grade on level 4 apprenticeships when it’s “normally” EO?
- To clarify, does the apprentice come in as an EO but is immediately promoted into HEO on joining the programme?
- Can current, recently qualified Level 2 apprentices who complete their related digital apprenticeships apply for a TechTrack one?