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Help Center
TechTrack Help Desk
About the Company
About the Makers Course
Education
Jobs
Practicalities
Financing
Applying to the Course
TechTrack Help Desk
General Information
Candidate and Application Information
Bootcamp
On the Job
Assessments
Other
COVID-19 (Coronavirus)
For prospective students
Apprenticeships
For new or intrested students
Part Time Course
Hybrid and Remote Delivery
TechTrack Help Desk
All Support Regarding Help Desk
General Information
What happens if I start the apprenticeship and realise this is not for me? If I withdraw do I need to pay anything back?
Can I continue with my part time job whilst on the apprenticeship?
Can I take a holiday whilst on the apprenticeship?
What support will I have during the apprenticeship?
How long is TechTrack going to run for?
Does TechTrack offer any other apprenticeship types? E.g. Software Testing
Which locations are the apprenticeships being offered in?
What does the Government's grading mean?
I have a medical appointment, what do I do?
I have additional support requirements, how can Makers support me?
Do Makers provide laptops for the apprenticeship?
How big are the cohorts?
Can I work from the Makers office?
Why do Learners need to take a Maths and English assessment during onboarding?
What is onboarding, what is involved?
When will I meet my Placement Coach? What is a Placement Coach?
Does it cost me anything to take Functional Skills?
I do not have a passport, how can I complete my onboarding?
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Candidate and Application Information
What are the eligibility criteria for applying to the apprenticeship programme?
Can I apply whilst still in full time education?
I have a degree, can I still apply?
I have completed some online courses, can I still apply?
I do not have a Maths and English certificate, can I still complete the apprenticeship?
I can’t find my Maths and English certificate, do I still need them?
What does day to day on Placement look like?
How long does the apprenticeship programme last, and what is the structure of the training?
Is the TechTrack apprenticeship programme open to existing civil servants?
What qualifications or prior experience are required to apply for specific digital roles within the apprenticeship programme?
Will apprentices receive a salary or stipend during their training period?
What support is available for apprentices who may need assistance with relocating or managing living expenses during their training?
Are there opportunities for apprentices to specialise or focus on particular areas within the digital roles covered by the programme?
What kind of career support or guidance will apprentices receive upon completion of the programme?
Can apprentices expect opportunities for continued learning or professional development after completing the apprenticeship?
How will the apprenticeship programme support apprentices in building a professional network and securing employment opportunities in the digital sector?
Will I get a choice in which dept/role I am allocated to?
If I change my mind during the programme, am I allowed to leave? What happens to my role?
If I am an existing civil servant, on joining the apprenticeship do I keep my current salary and T&Cs?
If I am currently an SEO and successfully join the programme will I keep my SEO salary whilst joining the programme at the HEO grade?
Are the apprenticeship roles fixed term or permanent contracts?
Why HEO grade on level 4 apprenticeships when it’s “normally” EO?
To clarify, does the apprentice come in as an EO but is immediately promoted into HEO on joining the programme?
Can current, recently qualified Level 2 apprentices who complete their related digital apprenticeships apply for a TechTrack one?
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Bootcamp
Will I be working my day to day job role whilst on Bootcamp?
What is the tech stack I will learn on Bootcamp? Can I choose which language I want to learn?
What equipment do I need for Bootcamp?
What happens if I need more support whilst on Bootcamp?
On the Job
What happens when I am back with my employer?
Can I choose which project I get to work on?
What are the expectations of me during the apprenticeship?
Do Makers still support me whilst I am working in my department?
Assessments
What official qualification will I receive at the end of the apprenticeship?
How will apprentices be assessed and graded throughout the programme?
Other
Can I move courses once I have started my apprenticeships e.g. I no longer am interested in DevOps and which to switch to Software Development?
Once I complete my apprenticeship, can I go on to a higher level apprenticeship?
